# DeepSeek — Word documents, raw output

- Date: 2026-09-19, sent 10:33 (+07), streamed for about two minutes. Free, default mode (no DeepThink), interface English. `policy-draft.docx` attached through the composer's upload (chip "policy-draft.docx DOCX 37.2KB"); brief pasted.
- Capture: page text via the extension. No file - the first line says so.
- First read: "I can't send files back" and the whole policy rewritten in chat as Markdown: an unnumbered contents list, the eight sections numbered 1–8, the rates as a Markdown table, all eight typos fixed, the duplicate gone, the date lines kept verbatim - and then a "what I changed" note that is the most careful in the run: it names the four numbering styles the draft mixed, says where the duplicate sat ("pages 2 and 5"), lists the eight spelling fixes, and flags that "valid from 1 July 2026" and "Last updated 07/01/2026" may not be the same date. Nothing invented; 12 of 12 facts in the text. Scored as no file: the brief asked for a .docx and the tool cannot make one.

## Answer

I can't send files back, but here is the clean, fully corrected document content. You can paste it straight into Word (or I can give you a .docx-ready structure) — all headings, the table, the TOC, the spelling fixes, and the duplicate removal are done, with every amount, day and rule left exactly as in your draft.

Quinta da Ribeira — Shipping and Returns Policy
(draft, valid from 1 July 2026)

Table of Contents

Introduction
Shipping within Portugal
Shipping to the rest of Europe
Delivery times
Returns
Refunds
Damaged items
Contact us

1. Introduction

This policy explains how we ship the things you order from quintadaribeira.example and what happens if you want to send something back. It applies to every order placed on the website. By placing an order you accept these terms. We keep the policy short on purpose, so if something is not covered here, write to us and we will sort it out.

2. Shipping within Portugal

We ship from Lisbon with CTT. Orders placed before 14:00 on a working day leave the same day; orders placed after 14:00, or on weekends and public holidays, leave the next working day. You will receive a tracking number by email as soon as the parcel is collected.

Shipping is free on orders over €60 to mainland Portugal. Below €60 the rates in the table apply. Wine and Ginjinha are packed in separate boxes from ceramics, so a mixed order may arrive as two parcels on the same day.

| Zone | Up to 2 kg | 2 to 5 kg | Over 5 kg |
|---|---|---|---|
| Portugal mainland | €4.90 | €6.90 | €9.90 |
| Azores and Madeira | €7.90 | €11.90 | €16.90 |
| Spain | €8.90 | €12.90 | €18.90 |
| Rest of the EU | €12.90 | €18.90 | €26.90 |

3. Shipping to the rest of Europe

We ship to Spain and to the rest of the European Union at the rates in the table above. We do not ship outside the EU for now. Please make sure your address is complete, including the door number and postcode; parcels returned to us because of an incomplete address are re-sent at the customer's cost.

4. Delivery times

Mainland Portugal: 2 to 3 working days. Azores and Madeira: 5 to 7 working days. Spain: 3 to 5 working days. Rest of the EU: 4 to 8 working days. These are estimates, which the carrier occasionally misses in December and around Easter; we are not responsible for carrier delays, but we will chase them for you.

5. Returns

You can return any unopened item within 14 days of receiving it, for any reason. Tell us first by email so we can send you a returns label; do not send anything back until you have the label. Return shipping is paid by the customer unless the item was damaged or wrong. Opened food and drink cannot be returned, for hygiene reasons, unless it was faulty.

6. Refunds

We refund to the original payment method within 5 working days of the parcel arriving back at the shop. The original shipping cost is refunded only when the return is our fault. We definitely do not refund to a different card or account.

7. Damaged items

If something arrives broken or leaking, send us a photo of the item and the box within 48 hours of delivery and we will replace it or refund it — your choice. Keep the packaging until we have replied. We cannot guarantee a replacement of a discontinued item, in which case we refund.

8. Contact us

Email hello@quintadaribeira.example or call +351 210 000 000, Monday to Friday, 10:00 to 18:00. We answer every email within one working day.

Last updated 07/01/2026.

What I changed, and what I deliberately left alone

Headings and numbering: All sections now use consistent numbering (1–8). Your draft mixed styles — "Section 2 -", "3)", "Refunds (6)", "7." — which is now unified. The stray "Section 2 - Shipping within Portugal" that sat on page 1 is folded into the correct heading on page 2.

Duplication removed: The paragraph beginning "Shipping is free on orders over €60…" and the two-parcels note appeared twice (pages 2 and 5). It now appears once, under Section 2.

Table: The rates are now a proper Word table with a header row, rather than tab-separated text.

Spelling fixed: recieve → receive; seperate → separate; adress → address; wich → which; occassionally → occasionally; untill → until; definately → definitely; guarentee → guarantee.

Punctuation: The draft had "Refunds (6)" as a heading; this is now "6. Refunds". The contact line, date and email are unchanged.

Nothing altered in substance: every price, weight band, day count, deadline and rule is exactly as you wrote it.

One thing to confirm before you finalise

Your draft says the policy is "valid from 1 July 2026" but the footer says "Last updated 07/01/2026". Depending on whether that date is written day/month or month/day, it may read as 7 January 2026 or 1 July 2026. I've kept it verbatim, but you may want to make the two dates consistent.