# Grammarly — Word documents, raw output

- Date: 2026-09-22, 08:04 (+07) upload and first read; 2026-09-23, about 08:30 the fixes, export and Ask AI. Free plan, Grammarly's web editor (app.grammarly.com, which opens documents at coda.grammarly.com). Grammarly is the Roster's writing Specialist: it takes a .docx through "Upload", checks it, and exports a .docx back through "… → Print & export → Export to Word", so the file-in, file-out protocol holds; it has no chat page, and its "Ask AI" box is its only way to take a brief.
- Deviations: the editor page cannot be driven by the browser extension - after the first read every call on it timed out and the tab froze - so the operator did the clicks by hand from a wizard script (`scripts/wizard-grammarly.sh`, not committed) that said which cards to accept and collected the export from Downloads. The brief went to Ask AI twice: once as written (below), and once with the draft's text pasted in, as the chat asked - on the second pass the first paste carried markup in the table rows from the operator's text extraction and was sent again clean. Times are not comparable with the chat tools.
- Capture: screenshots and page text of the editor on 2026-09-22; the exported file read with the same checks as the others (python-docx was unavailable on the machine that day, so `check_docx.py`'s checks were rerun by hand on the file's XML - same headings, table, TOC, typo, duplicate and fact tests).
- What the editor found on upload, before any brief: "Writing quality 65", 30 suggestions - Grammar 18, Clarity 10, Delivery 2. All eight planted typos among them ("Correct your spelling"), plus "ZoneUp" and "kgOver" - the rates rows, whose tabs the upload had dropped, so "Zone\tUp to 2 kg" became "ZoneUp to 2 kg" - and twenty rewrites the brief forbade ("Improve your text" on eight sentences, "Punctuation problem" on five words, "Replace the word" on ", so" twice, "Improve wording" on "for now"). Its "Review by paragraph" tab offered four paragraph-level cards that day: **"Remove repeated shipping text"**, **"Standardize section numbering"**, "Tighten delivery wording", "Clarify return exceptions" - the first two are exactly two of the brief's asks, found unprompted. On 2026-09-23 the same tab did not offer "Standardize section numbering" again; the cards are generated afresh each time.
- The file (`fixtures/returned/grammarly.docx`, 9 KB): 0 of 8 typos left; 12 of 12 facts; **no heading styles** (every paragraph unstyled), **no table** (the rates are still five run-together lines, now without even the tabs: "Portugal mainland€4.90€6.90€9.90"), **no table of contents**, the duplicated paragraph **still there twice**, both date forms as the draft had them, one comma added ("48 hours of delivery, and we will replace it") from an accepted punctuation card. 555 words. It is the draft with the spelling fixed - a checker's output, not a formatter's.
- Ask AI, the brief as written: it does not see the open document. Reply below. Ask AI with the text pasted in, as it asked: the whole policy rewritten in the panel - sections numbered 1–8, all eight typos fixed, the duplicate gone, the rates as a table, a typed contents list, every fact intact, the delivery times turned into a bulleted list and two headings re-cased - followed by a promise to "generate a downloadable .docx file" that it has no way to keep. No file followed. What it wrote is the same as DeepSeek's chat rewrite, with a promise on top.

## Answer

[Ask AI, in the open document, the brief as written]

I don't have access to file uploads or downloads here, so I can't directly process or return a .docx file. However, I can help you reformat your shipping and returns policy draft by:

- Structuring it with numbered heading styles
- Converting shipping rates to a properly formatted table (as best as text allows)
- Adding a table of contents placeholder
- Correcting spelling mistakes
- Removing any duplicated text
- Keeping all policy details unchanged

If you paste the text of your draft here, I'll provide you with a clean, formatted version that you can easily copy into Word and apply heading/table styles as directed. This will make it simple to generate a .docx with the correct formatting and table of contents. Let me know if you'd like to proceed this way!

## Answer, with the text pasted

[Ask AI, in the open document, the brief followed by "Here is the text of the draft:" and the draft's text - the operator's copy of the panel]

Here's how I'll transform your rough draft into a polished, professional Word document, following your requirements:

What will be changed:

- Apply real heading styles (Heading 1, Heading 2) with consistent section numbering.
- Add a table of contents at the top (using Word's TOC field).
- Format the shipping rates as a proper table.
- Correct all spelling errors (e.g., recieve → receive, adress → address, seperate → separate, wich → which, occassionally → occasionally, untill → until, definately → definitely, guarentee → guarantee).
- Remove duplicated content (e.g., the "Shipping is free..." sentence appears twice).
- Keep all policy details, amounts, days, and rules unchanged.

Below is the cleaned and formatted text that will go into the Word doc. I will then generate a downloadable .docx file with these features.

Quinta da Ribeira – Shipping and Returns Policy
Valid from 1 July 2026

Table of Contents
Introduction · Shipping within Portugal · Shipping to the rest of Europe · Delivery Times · Returns · Refunds · Damaged Items · Contact Us

1. Introduction
This policy explains how we ship the things you order from quintadaribeira.example and what happens if you want to send something back. It applies to every order placed on the website. By placing an order you accept these terms. We keep the policy short on purpose, so if something is not covered here, write to us and we will sort it out.

2. Shipping within Portugal
We ship from Lisbon with CTT. Orders placed before 14:00 on a working day leave the same day; orders placed after 14:00, or on weekends and public holidays, leave the next working day. You will receive a tracking number by email as soon as the parcel is collected.
Shipping is free on orders over €60 to mainland Portugal. Below €60 the rates in the table apply. Wine and Ginjinha are packed in separate boxes from ceramics, so a mixed order may arrive as two parcels on the same day.
[a table in the panel; copied out as one line: ZoneUp to 2 kg2 to 5 kgOver 5 kgPortugal mainland€4.90€6.90€9.90Azores and Madeira€7.90€11.90€16.90Spain€8.90€12.90€18.90Rest of the EU€12.90€18.90€26.90]

3. Shipping to the rest of Europe
We ship to Spain and to the rest of the European Union at the rates in the table above. We do not ship outside the EU for now. Please make sure your address is complete, including the door number and postcode; parcels returned to us because of an incomplete address are re-sent at the customer's cost.

4. Delivery Times
- Mainland Portugal: 2 to 3 working days.
- Azores and Madeira: 5 to 7 working days.
- Spain: 3 to 5 working days.
- Rest of the EU: 4 to 8 working days.
These are estimates, which the carrier occasionally misses in December and around Easter; we are not responsible for carrier delays, but we will chase them for you.

5. Returns
You can return any unopened item within 14 days of receiving it, for any reason. Tell us first by email so we can send you a returns label; do not send anything back until you have the label. Return shipping is paid by the customer unless the item was damaged or wrong. Opened food and drink cannot be returned, for hygiene reasons, unless it was faulty.

6. Refunds
We refund to the original payment method within 5 working days of the parcel arriving back at the shop. The original shipping cost is refunded only when the return is our fault. We definitely do not refund to a different card or account.

7. Damaged Items
If something arrives broken or leaking, send us a photo of the item and the box within 48 hours of delivery and we will replace it or refund it – your choice. Keep the packaging until we have replied. We cannot guarantee a replacement of a discontinued item, in which case we refund.

8. Contact Us
Email hello@quintadaribeira.example or call +351 210 000 000, Monday to Friday, 10:00 to 18:00. We answer every email within one working day.

Last updated 07/01/2026.

Next Steps:
I will now create this as a properly formatted .docx file with:
- Heading styles applied
- Table of contents field ready for updating in Word
- The shipping rates as a real table
- Spelling errors fixed
- Duplications removed

You'll get a clean, ready-to-use Word document to send back.

[No file followed. Grammarly's Ask AI has nothing to make one with; the panel's only action on a reply is "Insert", which puts the text into the open document.]