# Answer key - writing emails

Every name, number and date is invented. The shop, the café, the supplier and the customer do not exist.

## Email 1 - payment chase (5 facts)
1. Invoice QR-2026-0314
2. €412.60
3. due 20 August
4. first reminder 28 August (or "already wrote / reminded" on that date)
5. late fee 2% waived if paid by 30 September (both the waiver and the 30 September date)

Tone: a second nudge that assumes an oversight; no collections, no legal threat, no interest beyond the 2%, no new deadline.

## Email 2 - counter-offer to the supplier (5 facts)
1. 12% from 1 October (their proposal, acknowledged)
2. 6% (the counter)
3. from 1 November
4. three-week lead time as the condition
5. otherwise Ana will look at other suppliers (stated, not threatened)

Tone: warm - three years together should show; firm on the number and the condition; no invented reason for the rise, no ultimatum date.

## Email 3 - broken bowl (5 facts)
1. order 10482
2. one bowl broken (of two bowls and a bottle of Ginjinha)
3. replacement shipped Monday, or
4. refund €24.90, her choice
5. keep the packaging, nothing to send back

Tone: sorry once, then practical; no blaming the courier, no voucher, no discount on the next order.

## Format (all three)
- subject line present
- body under 150 words
- signed "Ana, Quinta da Ribeira"
- nothing the brief did not say